TERMS & CONDITIONS

We source only the best examples of rare and classic vintage watches. All our watches are genuine and restored with only original parts wherever possible. We service them to their former glory with the help of our master watchmaker who has over 60 years experience including nearly 45 years experience as chief watchmaker with Garrard’s of London from 1949 to 1994, so that they are running well and ready to wear!

“Original Dial” – when any watch is described as having an “original dial” it always means that it is has never been refinished or repainted.

All photographs of watches and descriptions and web-site layout and style are considered intellectual property. Reproduction in whole, or in part, strictly prohibited without written permission. Trademarks acknowledged.

The Return Option is 14 days from delivery to you, the customer, as notified to us by our carrier. However, we may extend this period at our discretion under special circumstances.

Please note, that it is with regret that from 1st January, 2021, because of the new Brexit Customs restrictions, we can no longer accept any returns from outside the U.K.

DISCLAIMER

Please understand that we cannot control import duty or custom charges imposed by any legal authority. They are the responsibility of the buyer. They will not be refunded by us if an item is returned under the Return Option below.

Straps and bracelets pictured may be changed without notice from those shown. All products are subject to availability.

RETURNS POLICY

When returning goods from outside the UK, by agreement only please ensure that you attach a customs declaration describing the goods as “British Returned Goods” only as you are solely responsible for and might not be able to obtain refunds for any import duties or local taxes paid on the returned or exchanged goods. 

When returning items from outside the UK by agreement only it is essential to use a reputable tracked courier delivery option to ensure the item is returned safely and that you have proof of posting. We are not responsible or liable for any returned item until it safely reaches us. 

For sales within the U.K., you have the right to cancel your order for the purchase of any watch, defective or non-defective, within a period of fourteen (14) working days, beginning with the day after the watch was delivered. This applies to all of our watches.

We cannot accept any Returns which are not returned in the same condition which we sent them out to you.

Please notify our Customer Support department of any intended returns and they will guide you through our Returns Policy.
Please e-mail: re*****@co****************.com

To cancel any U.K. order within 14 days please pack the relevant watch or item in very secure, safe and waterproof packaging and send it to us so that we receive it within 14 working days after the day on which you notified us that the item was to be returned by you.

When  you are returning a watch to us, it is essential that you use an insured recorded-delivery service like Royal Mail “Next Day” Special Delivery because you are solely responsible for any risk and/or loss in returning any watch before it reaches us.

You are also responsible for all costs of returning the watch to us unless we delivered the watch to you in error or the watch was faulty.

If we do not receive the watch back from you within the 14 days (other than over the Christmas Holiday Period where this is extended to 20 days) we will no longer be obliged to accept any return other than at our discretion but which we will often give by agreement.

As soon as we receive the watch in the same condition it was sent to you, we will confirm receipt by e-mail and refund the purchase price in full for that item within 7 days.

Thank you.